Frequently Asked Questions (FAQ)
Quick answers to our most common moving questions.
Yes, offices, warehouses, businesses covered.
Yes, we arrange moving services for offices, warehouses, and all types of business relocations.
Yes, short notice moves possible.
We have movers available for urgent jobs, but advance notice helps us organise more smoothly.
Yes, subject to availability.
Yes, we can arrange weekend and holiday moves, depending on availability.
Yes, packing and materials provided.
Yes, we offer full packing and can deliver materials before your move date.
Yes, artwork and instruments safe.
Yes, whether artwork, antiques, or instruments, our team handles fragile items safely.
Hazardous, perishables, animals, waste.
We do not transport hazardous materials, perishables, live animals, or waste.
Yes, up to £10 million.
Our movers are fully insured with public liability coverage up to £10,000,000.
Yes, secure 24/7 storage.
We partner with storage companies offering secure, CCTV-monitored facilities.
Yes, via Hello Cleaners.
We arrange end of tenancy and deep cleaning via our sister brand Hello Cleaners.
Yes, 10% on multiple services.
Book two or more services together and get 10% off each.
Online walkthrough before moving.
We arrange a video call where you show your home so we can prepare an accurate quote.
12 hours’ notice required.
Rescheduling requires 12 hours’ notice via email or phone; less notice may incur fees.
Cancel anytime with notice.
Cancellations can be made by phone, email, or live chat. Short notice may involve a charge.
Feedback via Trustpilot.
You can leave reviews on Trustpilot or call our office with direct feedback.
No, pay on moving day.
Payment is due on the day of service, unless you prefer to pay in advance.
Cash, bank, card, online.
We accept cash, bank transfer, phone card payments, and secure online booking payments.
Yes, nationwide coverage.
We cover long-distance relocations anywhere in the UK.
We arrange permits if needed.
We help arrange parking permits; fines or fees are passed at cost.
Covered by insurance.
In rare cases of damage, our insurance covers up to £1,000,000.